Frequently Asked Questions
What payment methods do you accept?
Through our app and website, we accept most major credit and debit cards, including American Express. Unfortunately, we do not accept Paypal at this time.
When will my card be charged?
Why do I have to answer questions to purchase some medicines
healthwords.ai delivery options and delivery timescales, and how it works.
How do I find out the status of my order?
How will my order be delivered?
We use Royal Mail tracked to send the majority of packages. All of the packaging is discreet, so it can be sent wherever you want (home, work or a neighbour). Your package will arrive with the rest of your mail from Royal Mail.
Can I cancel my order?
Can I return items that I have purchased?
Damaged or faulty items
If you have received a faulty or damaged item, please contact customer services (info@healthwords.ai) who will assist you to get a refund or replacement.
Why has my order been declined?
Customer services
Ownership
Who fulfils orders made on healthwords.ai?